1. Eligibility for Refunds and Returns:

• Refunds and returns must be requested within 14 days of receiving the order.
• Items must be in their original condition, including tags, packaging, and any accessories.
• The customer must review the shipping policies as they are an integral part of the exchange and return policies.

2. How to Request a Refund or Return:

• Requests must be recorded via email or WhatsApp message.
• Provide your order number and reason for the return.

3. Return Methods:

• Items can be picked up by our logistics company.
• The customer will afford the return shipping fees.
• Alternatively, you can deliver the items to our office.

4. Refund Process:

• Once we receive and inspect the returned items, we will process your refund.
• The refund will be transferred within 4 working days by banking transaction, or Vodafone Cash, or you can receive your money by visiting our office during specified hours.
• You must send the bank account details clearly and in full: account number, name, bank name, and branch. If you request Vodafone Cash, please send the number without spaces along with the user's name.

5. Your Consent:

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.